If you purchased your Kitty a GoGo from a source other than AutoPets, you must coordinate your return with that source. Be sure to review an individual seller’s return policy before making a purchase.
If you purchased directly from AutoPets, you may return your unused Kitty a GoGo within 30 days of purchase for a refund.
To return your unit, you will need a Return Merchandize Authorization number. To request one, contact us at 1-877-250-7729 or firstname.lastname@example.org. We do not accept responsibility for return shipments without an RMA number.
Please send your unit to:AutoPets
Attn: RMA #________
2900 Auburn Ct.
Auburn Hills, MI 48326
Please make sure all items are packed securely in the original box. Once the unit is received in Juneau, WI, we will issue a credit for the original purchase price of the unit less $15.00 for the original shipping cost. We will notify you of the return and credit issued.
Your refund will be applied to your original method of payment within 10-30 days of receipt of the unit. Once processed, the refunded amount takes 1-3 business days to post to your account.
If the original method of payment was lost, stolen, or otherwise compromised, you must notify us before your refund is processed. If you made your purchase through our website using a Visa, MasterCard, Discover, or American Express credit card that is no longer valid, we can apply your refund to a different card if notified in advance. Contact Customer Service for more information.
AutoPets is dedicated to the design and manufacture of highly functional, easy-to-use products that keep your pets happy and safe, while making petcare more enjoyable for you. We pride ourselves on our customer service and promise to make your return experience an easy one.